- Submit a Ticket
- Select: Search & Preview Key License File
- And just follow the instruction
- You will need to have your active License Key File ready to be attached your Ticket
- How to find the active Search & Preview License Key File
- Check if it is time to upgrade – see supported versions
- Why upgrade now
- Please state in your Ticket what version you will be using
If the Ontolica Software in use, don’t have the possibility or are not configured to Automatic Updates, then it is the customer’s responsibility to request and follow our guide in the Support & Service Center for a new License Key File.
- Remember to request on time, delivery time is normally 5-10 working days
- The request/order process for a new License Key File, can start as soon as payment is received and registered in our systems
- Request and payment can be done in good time if needed for planning etc.
- In most cases – depending on the software – an extra add-on service can be purchased for automatic email of the License Key File after approved payment.
If the Ontolica Software in use, have the possibility and are configured to Automatic Updates, you will get your License Key File automatic after payment is approved.
- Remember to activate your new Key License File after upgrade*
- How to activate the new Key License File