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How to get renewal price guarantee?

FAQ » How to get renewal price guarantee?

Select a renewal plan with a longer period, example 3, 5 or 10 years period More: Quick Links Video Guide Preview +500 File type & format List Start your FREE trial Request a quote Documentation *Any questions or issues – please use our Support &…

Renewal with Planning

Software Maintenance » Renewal with Planning

Avoid delays, frustration, panic or need of express delivery with extra cost Plan ahead: If your renewal process is a manual PO Process and the delivery of the License Key also are a manual process, it can be important to plan in good time If the renewal payment…

Price Examples

Pricing » Price Examples

Search & Preview License Prices Approximately: 100,000 documents & files Qty. USD Search&Preview – per server Production incl. 100 users (CAL) 1 8,125 …

Renewal with PO Process

Software Maintenance » Renewal with PO Process

We support manual Renewal Purchase Order Process (PO/POP) on most of our software, assurance, subscription and service products. Most of our finance, administration, renewal, and software license key activities are outsourcing to 3rd party suppliers, and the cost etc.…

Manage of manual renewal process

Software Maintenance » Manage of manual renewal process

We can automatically take care of your manual renewal and key license process Manage renewal and/or License Key process: We will send you an invoice and payment reminder We will keep a copy of your License Key We will start the renewal process for the License…

Service Price Sheet

Pricing » Service Price Sheet

Service Consultancy Prices Per hour (per started hour) Per hour – Voucher card (volume discount) Per day (volume discount) Standby time can be booked with -50% discount if not used We require 7 days cancellation notice prior to scheduled delivery Changes…

Software Maintenance

Software Maintenance

Software, upgrades, license key, support & service It all begins with a Software Assurance (SA) Provides access to Software usage rights, new versions, upgrades, support & services Extended Software Maintenance, Support & Service Practical Request of License…

Software Assurance (SA)

Agreements » Software Assurance (SA)

The access to our Support and Service program GUARANTEE - for access to software usage rights, maintenance, upgrade, support and services The Software Assurance (SA) provides running and working software solutions: FREE – Usage rights in accordance with…

FAQ

FAQ

Frequently asked question Question! Are there any limitations to my license? Are there any maintenance fees? Are Scanned PDF files supported? Can I purchase without a Credit Card? Can I use my software license 2 times? Do you offer a consultant…

Refund

Order, Purchase & Delivery » Refund

We don’t make a refund, but the Software Assurance (SA) provides you with guarantee Software Assurance Guarantee, read more here ..

How to renew my subscription?

FAQ » How to renew my subscription?

Automatically renewal to you cancel the subscription Your subscription renewal will automatically continue until you cancel If you did not receive the e-mail with payment alert - Please check your e-mail spam box etc. - Please check if you are looking at the right…

Handling & Service Fees

Pricing » Handling & Service Fees

General handling & service Fee’s In some countries, the payment process can be simple and easy – in other countries the need for more steps and more resources are necessary, and the same can be applied to some companies and organizations who wish or are in need…

How to cancel my subscription?

FAQ » How to cancel my subscription?

Submit a cancellation Ticket to our Support & Service Center Important: Remeber to check the cancelation policy for your subscription (normally a period before a new period starts) To pay the last renewal invoice to save further cost *Any questions or issues…

Pricing

Pricing

ACCUMULATE A SOLUTION PRICE PRICE SHEETS: Production Price Sheet Non-Production Price Sheet (50% discount on production license) Price examples Choose the needed amount for Production: Production Servers – (incl. 100 users) Production Uses CAL…

Request for License Key File

Request for License Key File

. USE OUR SUPPORT & SERVICE CENTER: Submit a Ticket Select: Search & Preview Key License File And just follow the instruction RENEWAL: You will need to have your active License Key File ready to be attached your Ticket How to find the active Search &…

2 ways to acquire

Pricing » 2 ways to acquire

Normal Purchase or Buy Perpetual We can help you find the best investment plan NORMAL PURCHASE – with mandatory Maintenance ADVANTAGES Best price License Price Prices sheet for Purchase Mandatory: Minimum 1 production server Software Assurance 22%…

How to find my Software Assurance ID?

FAQ » How to find my Software Assurance ID?

You should always be able to find your Software Assurance ID: On the last Software Assurance (SA) Invoice Or on the last renewal Invoice Or on the Software purchase invoice We will normally be able to find your Software Assurance ID in our systems via our Support…

Assurance prices

Pricing » Assurance prices

Software Maintenance, Support & Service The yearly 12-months assurance fee is a percent calculated on the end-users registered inventory of software licenses, but never less than the minimum fee on the assurance. More on the main Software Assurance More on the…

Purchase Order Process (PO)

Order, Purchase & Delivery » Purchase Order Process (PO)

CHOOSE HOW YOU WANT TO START – the Purchase Order Process (PO/POP) QUOTE ORDER PURCHASE Send us your quote information, and we will come back asap with a formal quote Send us your order information, and we will come back asap…

Why upgrade now

Software Maintenance » Why upgrade now

Lots of good reasons to 1) Not all service-packs and upgrades are for the good As we all know – Microsoft (and other big brands) – keeps making a lot of updates and fixes to their software and sometimes this affects other software there are…

Service Assurance Level 2 (SAL2)

Agreements » Service Assurance Level 2 (SAL2)

Access to service level 2 The assurance offers end-users organization 1st & 2nd level service with our team of consultancy. Are for companies and organizations using our software, where the solution is of a great value and where it is a requirement to have access to…

Online Service Assurance (OSA)

Agreements » Online Service Assurance (OSA)

Online support & service The assurance offers end-users organization with access to online support & service via end-users online meeting system, skype, business skype or similar. Are for companies and organizations using our software, where the solution is of a…

Remote Service Assurance (RSA)

Agreements » Remote Service Assurance (RSA)

Remote support & service The assurance offers end-users organization access to remote support & service on end-users installation via end-users remote access systems. Are for companies and organizations using our software, where the solution is of a great value and…

Service Assurance Level 3 (SAL3)

Agreements » Service Assurance Level 3 (SAL3)

Service Assurance L3 (SAL3) The assurance offers end-users organization 1st, 2nd & 3rd level service with our team of supporter, consultancy, engineers, and developers. Are for companies and organizations using our software, where the solution is of a great value and…

How to request service

Support, Service & Development » Service » How to request service

Submit a service ticket with your issue in our Support and Service Center Just follow the instruction and fill out with complete information, and our team will get back to you as soon as possible. Pricing Service Price Sheet Use our Support & Service…

How to request development

Support, Service & Development » Development » How to request development

Submit a service ticket with your issue in our Support and Service Center Just follow the instruction and fill out with complete information, and our team will get back to you as soon as possible. Service Price Sheet Use our Support & Service…

Enable Anonymous Access

Documentation » Quick Configuration Guide » Enable Anonymous Access

Configuration In order to enable Anonymous Access, your License Key File must support the feature. Find the active License Key File OR Verify your current license by going to Central Administration > Operations > Manage Ontolica Licenses and selecting your active…

Currency & Valuta

Order, Purchase & Delivery » Currency & Valuta

$ USD From the 1 of March 2018 it is very simple We only use one currency – USD Other currency Some of our payment systems support valuta price approximate calculation Centralized outsourcing We have outsourced the most of our finance, administration,…

How to run without Software Assurance?

FAQ » How to run without Software Assurance?

How can I run without a maintenance with the Software Assurance (SA) MANDATORY According to the end user license agreement (EULA) on nearly all our software, it is mandatory to have an active Key License and Software Assurance (SA) when using/running the software,…

Delivery Time

Order, Purchase & Delivery » Delivery Time

We will always do our best to deliver on-time and when possible – before time Most of our finance, administration, renewal, and software license key activities are outsourcing to a 3rd party and the cost etc. for the processing will be added to the PO invoices…

Source Code Assurance (SCA)

Agreements » Source Code Assurance (SCA)

Software source code copy in 3rd party depot The assurance offers the end-users organization a secure way to protect and ensure against situations where the vendor can’t maintain the delivered software solution. Are for companies and organizations using our…

Activation or Reactivation of Assurance

Software Maintenance » Activation or Reactivation of Assurance

Software Maintenance, Support & Service Software Assurance All agreements and assurances Get a missing assurance activated or a closed assurance reactivated. When your organization need to activate a Software Assurance (SA) on a software license there never…

Rental of Consultancy

Support, Service & Development » Service » Rental of Consultancy

HOW TO GET STARTED Submit a Service ticket with your issue and needs: Consulting assistance Engineer assistance Development assistance Solution Service Check etc. After joint acceptance of quote (period & price), we will send you a confirmation with…

Priority of development

Support, Service & Development » Development » Priority of development

Customer driven development We believe the best software solve real problems and needs, so the most important development is customer and user requirement Development and Priorities When building an expanding our software systems, priorities of the development…

NON-Production License

Pricing » NON-Production License

Price Sheet Item no. Non-Production Server USD 2107 Search&Preview 2007 – per Server Non-Production – Incl. 100 users (CAL) 4,062.50 2110 Search&Preview 2010 – per Server Non-Production –…

Production License

Pricing » Production License

Price Sheet Item no. Production Server USD 2007 Search&Preview 2007 – per Server Production – Incl. 100 users (CAL) 8,125 2010 Search&Preview 2010 – per Server Production – Incl. 100 users…

End-user license agreement (EULA)

Agreements » End-user license agreement (EULA)

END-USER LICENSE AGREEMENT (EULA) READ THE TERMS AND CONDITIONS OF THESE LICENSE TERMS CAREFULLY BEFORE USING THE SOFTWARE. THE MANUFACTURE (HEREINAFTER CALLED THE “SOFTWARE HOUSE” or “Software House”) OF THIS SOFTWARE PROGRAM (HEREINAFTER…