If message

The maximum number of users was exceeded

or similar

1. Check if you need to purchase more users (CAL)

  • Find info in the purchase Invoice
  • Find info in the Software Assurance Invoice
  • Find info in the Key License File

OR

2. If you are sure:

  • that you have not exceeded the purchase user’s (CAL)
  • and the stated number of users in the Key License

  • You most upgrade to Version 6.5 or later
  • Will run an extended user clean-up process when installing and/or when installed

ALTERNATIVE
Book and pay for assistance of an service engineer (will need access to the installation)
(It is not possible to make and send a manual or automatic software cleaning routine)

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