How to request a key license file for Search & Preview

Submit a Support Ticket
Ticket: Search & Preview Key License File – And just follow the instruction
User our Support & Service Center

You will need your active License Key File
How to find the active Search & Preview License Key File

REMEMBER to activate you new Key License File
How to activate the new Key License File

GENERAL INFORMATION

Automatic Updates
If the Ontolica Software in use, have the possibility and are configured to Automatic Updates, you will get your License Key File automatic after payment is approved.

Manual Updates
If the Ontolica Software in use, don’t have the possibility or are not configured to Automatic Updates, then it is the customer’s responsibility to request and follow our guide in the Support & Service Center for a new License Key File.

  • Remember to request on time, delivery time is normally 5-10 working days
  • The request/order process for a new License Key File, can start as soon as payment is received and registered in our systems
  • Request and payment can be done in good time if needed for planning etc.
  • In most cases – depending on the software – an extra add-on service can be purchased for automatic e-mail of the License Key File after approved payment.

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