How to get pdf files to be rendered/previewing correctly

It is of course standard that the pdf file is rendered correct after installation setup.

But due to how easy it is to modify a pdf file and therefore change/alter it, sometimes the rendering/Previewing of the file fails.

As the pdf modification option and or possibilities are immense, sometimes the pdf file is modified in a way, where it is not standard any longer, and therefore causing fails, in the rendering/preview of the file.

Helpful tip: Sometimes this tip helps to see if your pdf file still stands as standard or not.

Start Adobe reader, Ctrl A to mark the text, Ctrl C to copy the text
Start the note pad or similar and use Ctrl V to paste the text
If there is missing text – the file is not within standard anymore.


Is most likely that we will update our converters in the next version release

But if this is an issue that can’t wait for the next version release, we can book one of our service Engineer’s (Level 3) consultancy service assistance to solve the problem

Estimated payable consultancy: 1 day
- preliminary analysis
- online analysis
- file support enhancement
- or implementing of the extended converter

Requirements: Pdf files with the issue

For request of this service assistance to solve this issue, please create a Service ticket with:

Title Request of Price Quote for consultancy assistance
Time/Price Estimated to 1 day
Regarding How to get support for special/extended pdf files
Level 3


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