How to get the log files with relevant detail diagnostic information

When an issue arises, sometimes we will need you to provide us with the Ontolica Search & Preview log files to assist you (detail diagnostic information)

To provide our support and service team with the log file, please follow this procedure:

  1. Go to the Central Administration / Operations and in the Ontolica for SharePoint group
  2. Select – Diagnostic logging
  3. On this page – Enable Detailed Logging (check box)
  4. On this page – you will find the path to the location of the log files
  5. OPTIONAL – Backup the log files and then delete the log files
  6. (Leave the Search folder untouched)
  7. *Recreate the issue and note the time
  8. Wait about 1 minute for the log files to be updated
  9. Send us – the noted issue time with the log files attach

Example:
*Do an on-demand conversion that fails

Feedback

Was this helpful?

Yes No
You indicated this topic was not helpful to you ...
Could you please leave a comment telling us why? Thank you!
Thanks for your feedback.

Post your comment on this topic.

Post Comment