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Online support

Support, Service & Development » Support » Online support

We only deliver support via our central ticket system Worldwide Support & Service Center: We have centralized our systems to make sure you are getting a effective support & service To make sure your issue are not overlooked or forgotten, submit a ticket…

Online Service

Support, Service & Development » Service » Online Service

Our best practice for connecting in online meetings It is our experience that international companies and organizations are using so many different and preferred online meeting systems, that we had to make a simple and effective process guide for everyone to use …

Online Service Assurance (OSA)

Agreements » Online Service Assurance (OSA)

Online support & service The assurance offers end-users organization with access to online support & service via end-users online meeting system, skype, business skype or similar. Are for companies and organizations using our software, where the solution is of a…

Where to find your office information?

FAQ » Where to find your office information?

Are depending on where you are shopping, get details here *Any questions or issues – please use our Support & Service Center

Service

Support, Service & Development » Service

How to request service Rental of Consultancy Online Service More: Quick Links Video Guide Preview +500 File type & format List Start your FREE trial Request a quote Documentation *Any questions or issues – please use our Support & Service…

Agreements

Agreements

Ontolica Agreements Do you have all the Ontolica Assurances you need? Software Assurance Source Code Assurance Online Service Assurance Remote Support Assurance Service Assurance Level 2 Service Assurance Level 3 End-user license…

Rental of Consultancy

Support, Service & Development » Service » Rental of Consultancy

HOW TO GET STARTED Submit a Service ticket with your issue and needs: Consulting assistance Engineer assistance Development assistance Solution Service Check etc. After joint acceptance of quote (period & price), we will send you a confirmation with…

Assurance prices

Pricing » Assurance prices

Software Maintenance, Support & Service The yearly 12-months assurance fee is a percent calculated on the end-users registered inventory of software licenses, but never less than the minimum fee on the assurance. More on the main Software Assurance More on the…

Search & Preview O365

Roadmap » Search & Preview O365

When Search & Preview SharePoint Online 365 True ONTOLICA HYBRID support. View also your local documents as if they were in the Cloud! Full instant preview – hover over – leveraging the O365 APP model Preview documents from Office 365…

Support

Support, Service & Development » Support

Worldwide Support & Service Center: We have centralized our systems to make sure you are getting a effective support & service To make sure your issue are not overlooked or forgotten, submit a ticket with your questions and issue in our centralized Support &…

Not considered as support

Support, Service & Development » Support » Not considered as support

The support tickets have to be an effective and constructive way to solve the issues together. Not considered as support: Issue of a character there can’t be solved within the ticket in the Support & Support Center Issue of the type, we can’t solve within a…

Install & Upgrade

Install & Upgrade

How long time does it take to install Search & Preview? *Use the Quick Start Guide to Install or Upgrade FAST INSTALLATION In many cases, it can be done in 1 day (2-7 hours) when everything is just right – excluding tuning, and not to forget possible…

Delivery Time

Order, Purchase & Delivery » Delivery Time

We will always do our best to deliver on-time and when possible – before time Most of our finance, administration, renewal, and software license key activities are outsourcing to a 3rd party and the cost etc. for the processing will be added to the PO invoices…

How to request support

Support, Service & Development » Support » How to request support

Submit a service ticket with your issue in our Support and Service Center Just follow the instruction and fill out with complete information, and our team will get back to you as soon as possible. Fast lane tickets: For our team can make an effective support &…

How to get PDF files to preview correctly

Documentation » How to … » How to get PDF files to preview correctly

ALWAYS MAKE SURE YOU ARE USING THE LAST GA VERSION New PDF format & types are most likely supported in the latest Ontolica Search & Preview version If you are not up-to-date, upgrade asap PDF FILE ANNALYSE It is of course standard that the pdf file is rendered…

Software Assurance (SA)

Agreements » Software Assurance (SA)

The access to our Support and Service program GUARANTEE - for access to software usage rights, maintenance, upgrade, support and services The Software Assurance (SA) provides running and working software solutions: FREE – Usage rights in accordance with…

XSLT Template (Web Parts)

Documentation » Administrator Guide » 14 – Work with Ontolica Web Parts » Ontolica SharePoint Search Result Web Part » XSLT Template (Web Parts)

People and Image search is not supported by Microsoft Search Server and Search server express. The XSLT Template settings for the SharePoint Search Result Web Part enable you to control the HTML format of the result list created by the part. The format you choose…