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Service

Support, Service & Development » Service

How to request service Rental of Consultancy Online Service More: Quick Links Video Guide Preview +500 File type & format List Start your FREE trial Request a quote Documentation *Any questions or issues – please use our Support & Service…

Ticket Status

Support, Service & Development » Support » Ticket Status

The support tickets is an effective and constructive way to solve issues together. TICKET STATUS Open New issues, Replies (response) from the user In Progress Is been handled, assessed, worked on, escalated Awaits Expert…

Online Service

Support, Service & Development » Service » Online Service

Our best practice for connecting in online meetings It is our experience that international companies and organizations are using so many different and preferred online meeting systems, that we had to make a simple and effective process guide for everyone to use …

Support & Service Program

Support, Service & Development » Support & Service Program

Learn more about our Support & Service products We rise by lifting others Introduction More: Quick Links Video Guide Preview +500 File type & format List Start your FREE trial Request a quote Documentation *Any questions or issues – please use…

Remote Service Assurance (RSA)

Agreements » Remote Service Assurance (RSA)

Remote support & service The assurance offers end-users organization access to remote support & service on end-users installation via end-users remote access systems. Are for companies and organizations using our software, where the solution is of a great value and…

Support, Service & Development

Support, Service & Development

Support & Service Program Support Service Development Use our Support & Service Center More: Quick Links Video Guide Preview +500 File type & format List Start your FREE trial Request a quote Documentation *Any questions or issues – please…

Service Price Sheet

Pricing » Service Price Sheet

Service Consultancy Prices Per hour (per started hour) Per hour – Voucher card (volume discount) Per day (volume discount) Standby time can be booked with -50% discount if not used We require 7 days cancellation notice prior to scheduled delivery Changes…

Support & Service levels

Support, Service & Development » Support » Support & Service levels

WORLD WIDE SUPPORT & SERVICE CENTER Level 0 support & service Reserved for automated or self-service tasks without the aid of a personal support. Level 1 support & service Only provides basic support, such as standard instructions, ticket routing and…

How to request service

Support, Service & Development » Service » How to request service

Submit a service ticket with your issue in our Support and Service Center Just follow the instruction and fill out with complete information, and our team will get back to you as soon as possible. Pricing Service Price Sheet Use our Support & Service…

Shared Service Provider

Documentation » Administrator Guide » 14 – Work with Ontolica Web Parts » Ontolica Search Manager Web Part » Shared Service Provider

The Shared Service Provider setting establishes the database in which the Ontolica Web parts on the same page will search. If your SharePoint farm includes more than one Shared Service Provider, then select the provider whose database you want to search from the…

Online Service Assurance (OSA)

Agreements » Online Service Assurance (OSA)

Online support & service The assurance offers end-users organization with access to online support & service via end-users online meeting system, skype, business skype or similar. Are for companies and organizations using our software, where the solution is of a…

Handling & Service Fees

Pricing » Handling & Service Fees

General handling & service Fee’s In some countries, the payment process can be simple and easy – in other countries the need for more steps and more resources are necessary, and the same can be applied to some companies and organizations who wish or are in need…

Service Assurance Level 2 (SAL2)

Agreements » Service Assurance Level 2 (SAL2)

Access to service level 2 The assurance offers end-users organization 1st & 2nd level service with our team of consultancy. Are for companies and organizations using our software, where the solution is of a great value and where it is a requirement to have access to…

Service Assurance Level 3 (SAL3)

Agreements » Service Assurance Level 3 (SAL3)

Service Assurance L3 (SAL3) The assurance offers end-users organization 1st, 2nd & 3rd level service with our team of supporter, consultancy, engineers, and developers. Are for companies and organizations using our software, where the solution is of a great value and…

Use our Support & Service Center

Contact us » Use our Support & Service Center

SUBMIT YOUR Q&A TICKET WORLDWIDE * ASSISTANCE What can we help you with? Tell us positive about your issue or question and we will be most happy to assist you LANGUAGE: English Spanish

Install Guide

Documentation » Quick Start Guide » Install Guide

Installation Guide for Ontolica Search & Preview. Before beginning the installation, please take a moment to review the system requirements. To install the Ontolica Search & Preview, run the Setup.exe program from the main folder of the installation package on…

Ontolica Preview Guide

Documentation » Quick Start Guide » Ontolica Preview Guide

Quick Guide Preview Introduction Preview Back-end Installation Installing Preview Back-end server without Web App Preview Installing Ontolica Preview Database Preview Default Content Access Account Preview Managing Content Sources Preview Manage Crawl…

How to calculate the Preview database size

Documentation » How to … » How to calculate the Preview database size

Ontolica Preview has a feature called First Page Preview, which is able to cache a set number of first pages from each document into the Preview database. This allows to display first page thumbnails on all crawled documents and quickly load the set number of first…

Release Candidate 2013

Software Download » Release Candidate 2013

Download the latest Release Candidate of Search & Preview 2013 NOT GENERAL AVAILABILITY ONLY FOR TEST AND SELECTED CUSTOMER CASES We will continue to develop and update this software version, this is the latest Release Candidate Latest Release…

Release Candidate 2010

Software Download » Release Candidate 2010

Download the latest Release Candidate of Search & Preview 2010 NOT GENERAL AVAILABILITY ONLY FOR TEST AND SELECTED CUSTOMER CASES We will continue to develop and update this software version, this is the latest Release Candidate Latest Release…

Release Candidate 2016

Software Download » Release Candidate 2016

Download the latest Release Candidate for Search & Preview 2016 NOT GENERAL AVAILABILITY ONLY FOR TEST AND SELECTED CUSTOMER CASES We will continue to develop and update this software version, this is the latest Release Candidate Latest Release…

Upgrade Guide

Documentation » Quick Start Guide » Upgrade Guide

Quick Guide Upgrade Ontolica Search & Preview Installation Upgrade Ontolica Preview Back-end Upgrade Ontolica Modules Upgrade Ontolica Search & Preview Installation GENERAL UPGRADE GUIDE The general upgrade guide, don’t handle special set-up…

I have a great idea for development

Support, Service & Development » Development » I have a great idea for development

We would very much like to hear more … User driven development We believe the best software solve real problems and needs, so the most important development is customer and user requirement Please use our Support & Service Center and submit a ticket with…

Do you offer a consultant license?

FAQ » Do you offer a consultant license?

Unfortunately, we do not offer service consultant licenses. Consultency: Pricing Consultancy Prices *Any questions or issues – please use our Support & Service Center

How to request development

Support, Service & Development » Development » How to request development

Submit a service ticket with your issue in our Support and Service Center Just follow the instruction and fill out with complete information, and our team will get back to you as soon as possible. Service Price Sheet Use our Support & Service…

Are there any maintenance fees?

FAQ » Are there any maintenance fees?

Yes, access to our running software, maintenance, support & service all starts with an active Software Assurance (SA) The Software Assurance (SA) provides software updates and free level 1 support with access to the service program Are Mandatory add-on for other…

Agreements

Agreements

Ontolica Agreements Do you have all the Ontolica Assurances you need? Software Assurance Source Code Assurance Online Service Assurance Remote Support Assurance Service Assurance Level 2 Service Assurance Level 3 End-user license…

Search & Preview 2007

Software Download » Search & Preview 2007

Download Search & Preview 2007 If you need to Download 2007 please contact our Support & Service Center Many customers are still running solutions with 2007, so we still make it possible to get limited support & service on the Search & Preview 2007 If you need Support…

Can I purchase without a Credit Card?

FAQ » Can I purchase without a Credit Card?

Absolutely, we offer different payment options. Read more … *Any questions or issues – please use our Support & Service Center

How to request a license key?

FAQ » How to request a license key?

Please read more on License Key for Search & Preview here *Any questions or issues – please use our Support & Service Center

Where to find your office information?

FAQ » Where to find your office information?

Are depending on where you are shopping, get details here *Any questions or issues – please use our Support & Service Center

How to submit a ticket

FAQ » How to submit a ticket

WORLDWIDE SUPPORT & SERVICE CENTER Submit a ticket with your issue in our Support and Service Center Just follow the instruction and fill out with complete information, and our team will get back to you as soon as possible. Read more of ticket…

Online support

Support, Service & Development » Support » Online support

We only deliver support via our central ticket system Worldwide Support & Service Center: We have centralized our systems to make sure you are getting a effective support & service To make sure your issue are not overlooked or forgotten, submit a ticket…

Contact us

Contact us

WORLDWIDE SUPPORT & SERVICE CENTER CONTACT NOW We have centralized our systems to make sure you are getting a effective support & service To make sure your issue are not overlooked or forgotten, submit a ticket with your questions and issue in our…

How to find my Software Assurance ID?

FAQ » How to find my Software Assurance ID?

You should always be able to find your Software Assurance ID: On the last Software Assurance (SA) Invoice Or on the last renewal Invoice Or on the Software purchase invoice We will normally be able to find your Software Assurance ID in our systems via our Support…

Delivery Time

Order, Purchase & Delivery » Delivery Time

We will always do our best to deliver on-time and when possible – before time Most of our finance, administration, renewal, and software license key activities are outsourcing to a 3rd party and the cost etc. for the processing will be added to the PO invoices…

Creating and Configuring Searchable Properties

Introduction to Ontolica Preview » ####Ontolica for SharePoint 2013 Administrator’s Guide » Chapter 7: Using Custom Properties » Making Custom Properties Searchable » Creating and Configuring Searchable Properties

Adding, Editing and Deleting Searchable Properties To configure searchable properties: 1. Go to the Search Tabs page for the site level at which you want to create the new searchable property as described in “Search-Tab Configuration and Inheritance”. …

Support

Support, Service & Development » Support

Worldwide Support & Service Center: We have centralized our systems to make sure you are getting a effective support & service To make sure your issue are not overlooked or forgotten, submit a ticket with your questions and issue in our centralized Support &…

What happens when my subscription expires?

FAQ » What happens when my subscription expires?

If not renewed, normally all software, maintenance, support, and service are suspended and soon after terminated More: How to renew my subscription How to cancel my subscription How to run without a Software Assurance *Any questions or issues – please use…

How to cancel my subscription?

FAQ » How to cancel my subscription?

Submit a cancellation Ticket to our Support & Service Center Important: Remeber to check the cancelation policy for your subscription (normally a period before a new period starts) To pay the last renewal invoice to save further cost *Any questions or issues…

Support respons time

Support, Service & Development » Support » Support respons time

WORLDWIDE SUPPORT & SERVICE CENTER Response time are depending on what support or service agreement your company or organization has a subscription to Software Assurance Only 1-level support Normal and known issues First in, First out Support…

Software Maintenance

Software Maintenance

Software, upgrades, license key, support & service It all begins with a Software Assurance (SA) Provides access to Software usage rights, new versions, upgrades, support & services Extended Software Maintenance, Support & Service Practical Request of License…

Are there any limitations to my license?

FAQ » Are there any limitations to my license?

Search & Preview are counting the Servers & Users (CAL) Read more on the software licenses and edition here: Search & Preview Licensing Model *Any questions or issues – please use our Support & Service Center

Quick Links

Contact us » Quick Links

Introduction Video Guide Function & Features Licensing Model Pricing Software Maintenance Support, Service & Development FAQ Install & Upgrade Order, Purchase & Delivery Software Download Request for License Key…

How to transfer big files for Support?

FAQ » How to transfer big files for Support?

Alternative quick and easy XXL file transfer service. When files are too big for the normal e-mail tickets No need for FTP etc It is so very easy, just .. Request an e-mail address of your issue contact Go to https://www.wetransfer.com/ Use the e-mail…

How to request support

Support, Service & Development » Support » How to request support

Submit a service ticket with your issue in our Support and Service Center Just follow the instruction and fill out with complete information, and our team will get back to you as soon as possible. Fast lane tickets: For our team can make an effective support &…

Escalate to management

Support, Service & Development » Support » Escalate to management

How to get an issue escalated to management Please consider and understand that our support and service team will assist you as much as possible, of course with respect to our guidelines, the terms, and conditions on an issue. The best way to solve an issue will…

Not considered as support

Support, Service & Development » Support » Not considered as support

The support tickets have to be an effective and constructive way to solve the issues together. Not considered as support: Issue of a character there can’t be solved within the ticket in the Support & Support Center Issue of the type, we can’t solve within a…

Manage of manual renewal process

Software Maintenance » Manage of manual renewal process

We can automatically take care of your manual renewal and key license process Manage renewal and/or License Key process: We will send you an invoice and payment reminder We will keep a copy of your License Key We will start the renewal process for the License…

Forms

Order, Purchase & Delivery » Forms

Download forms In the most cases, self-service download of standard forms cover all the needs But in some countries, companies, or organizations there can be a need for a more manual interaction and resources. See more below on Manual Handling of Customer…

Assurance prices

Pricing » Assurance prices

Software Maintenance, Support & Service The yearly 12-months assurance fee is a percent calculated on the end-users registered inventory of software licenses, but never less than the minimum fee on the assurance. More on the main Software Assurance More on the…

How to renew my subscription?

FAQ » How to renew my subscription?

Automatically renewal to you cancel the subscription Your subscription renewal will automatically continue until you cancel If you did not receive the e-mail with payment alert - Please check your e-mail spam box etc. - Please check if you are looking at the right…

Download FREE TRIAL

Software Download » Start your FREE trial » Download FREE TRIAL

Search & Preview FREE TRIAL for SharePoint Requirement: SharePoint Admin Access & good SharePoint knowledge Limited: 30 days – 1 server – 5 users – 0 anonymous users DOWNLOAD 2016 DOWNLOAD 2013 DOWNLOAD 2010 …

How to find my SharePoint Farm ID?

FAQ » How to find my SharePoint Farm ID?

SharePoint TIPS & TRICKS Here is a very handy one line PowerShell command if you want to get the Farm Id: (Get-SPFarm).Id Paste this into the SharePoint Management Shell and it should display the Farm Id for your SharePoint Server farm. *Any questions or issues…

How to upgrade

Request for License Key File » How to upgrade

Search & Preview – Upgrade to the latest version Download the software version needed Use the QUICK START GUIDE More: Quick Links Video Guide Preview +500 File type & format List Start your FREE trial Request a quote Documentation *Any questions…

Licensing Model

Licensing Model

Ontolica Search & Preview License Model Editions Count of Servers Count of User’s Anonymous Users License Key File *Start your FREE TRIAL process already today More: Quick Links Video Guide Preview +500 File type & format List Start your…

Order, Purchase & Delivery

Order, Purchase & Delivery

ORDER NOW Purchase Order Process Payment Methods Currency & Valuta Delivery Time Office Information More: Quick Links Video Guide Preview +500 File type & format List Start your FREE trial Request a quote *Any questions or issues…

Rental of Consultancy

Support, Service & Development » Service » Rental of Consultancy

HOW TO GET STARTED Submit a Service ticket with your issue and needs: Consulting assistance Engineer assistance Development assistance Solution Service Check etc. After joint acceptance of quote (period & price), we will send you a confirmation with…

Editions

Licensing Model » Editions

Ontolica Search & Preview Edition Trial (TRIAL) Prof of concept (POC) Production (PROD) Non-Production (NONPROD) Development (DEV) Not for resale (NFR) *Start your FREE TRIAL process already today More: Quick Links Video Guide Preview +500…

How to get renewal price guarantee?

FAQ » How to get renewal price guarantee?

Select a renewal plan with a longer period, example 3, 5 or 10 years period More: Quick Links Video Guide Preview +500 File type & format List Start your FREE trial Request a quote Documentation *Any questions or issues – please use our Support &…

Renewal with PO Process

Software Maintenance » Renewal with PO Process

We support manual Renewal Purchase Order Process (PO/POP) on most of our software, assurance, subscription and service products. Most of our finance, administration, renewal, and software license key activities are outsourcing to 3rd party suppliers, and the cost etc.…

Software Assurance (SA)

Agreements » Software Assurance (SA)

The access to our Support and Service program GUARANTEE - for access to software usage rights, maintenance, upgrade, support and services The Software Assurance (SA) provides running and working software solutions: FREE – Usage rights in accordance with…

Count of Servers

Licensing Model » Count of Servers

Ontolica Search & Preview are counting the Servers in use A server is considered any server/computer using/running the software A server license has to be acquired for each server/computer in use. The maximum of servers allowed to be used should be according to…

Supplier & Office Information

Order, Purchase & Delivery » Supplier & Office Information

USA – Califonia Surfray Inc. 691 South Milpitas Boulevard Suite 212 Milpitas, CA 95035 TAX ID 06-1795112 Phone (45) 70 250 250 Download W-9 here .. Download ACH here .. EUROPA – Copenhagen Surfray EMEA ApS Postboks 345 DK-2970 Denmark VAT number…

Search & Preview 2016

Software Download » Search & Preview 2016

Download the latest version We will continue to update the software version, this is the latest release Latest Release Product General Available (GA) Version 7.1.X Search & Preview 2016 May 2018 DOWNLOAD 2016 Note: When…

Renewal with Planning

Software Maintenance » Renewal with Planning

Avoid delays, frustration, panic or need of express delivery with extra cost Plan ahead: If your renewal process is a manual PO Process and the delivery of the License Key also are a manual process, it can be important to plan in good time If the renewal payment…

System Requirements

Documentation » Administrator Guide » 2 – Installation and Setup » System Requirements

Ontolica requires the following: Microsoft Windows Server 2008 / 2008 R2 / 2012 / 2012 R2 or later Microsoft Windows SharePoint Services Microsoft SQL Server 2008 / 2012 with latest service packs and the following: Database Engine Service Analysis…

Search & Preview 2010

Software Download » Search & Preview 2010

Download the latest version We will continue to update the software version, this is the latest release Latest Release Product General Available (GA) Version 7.1.X Search & Preview 2010 May 2018 DOWNLOAD 2010 Note: When…

Purchase Order Process (PO)

Order, Purchase & Delivery » Purchase Order Process (PO)

CHOOSE HOW YOU WANT TO START – the Purchase Order Process (PO/POP) QUOTE ORDER PURCHASE Send us your quote information, and we will come back asap with a formal quote Send us your order information, and we will come back asap…

Search & Preview 2013

Software Download » Search & Preview 2013

Download the latest version We will continue to update the software version, this is the latest release Latest Release Product General Available (GA) Version 7.1.X Search & Preview 2013 May 2018 DOWNLOAD 2013 Note: When…

Function & Features

Function & Features

Preview Key Features Preview +500 File type & format List The 3 step for Instant Preview Preview files from FileShares Preview files from custom CMS File Converters as Plug-In Search Features Search In-Depth Search Tech-Spec Preview Features Preview…

Start your FREE trial

Software Download » Start your FREE trial

Search & Preview FREE trial VIDEO Lean back and enjoy 5-minutes introduction Q&A Let us answer your open questions DOWNLOAD Start your FREE Search & Preview TRAIL ENJOY VIDEO Q&A DOWNLOAD FREE TRAIL *FREE TRIAL…

Enable Anonymous Access

Documentation » Quick Configuration Guide » Enable Anonymous Access

Configuration In order to enable Anonymous Access, your License Key File must support the feature. Find the active License Key File OR Verify your current license by going to Central Administration > Operations > Manage Ontolica Licenses and selecting your active…

Request for License Key File

Request for License Key File

. USE OUR SUPPORT & SERVICE CENTER: Submit a Ticket Select: Search & Preview Key License File And just follow the instruction RENEWAL: You will need to have your active License Key File ready to be attached your Ticket How to find the active Search &…

Anonymous Users

Licensing Model » Anonymous Users

Ontolica Search & Preview supports the use of Anonymous users Anonymous user´s are no-named are not registered user´s are not counted Need of support for Anonymous users: Extend your license with the module Ontolica Anonymous Users *Start your FREE…

Activation or Reactivation of Assurance

Software Maintenance » Activation or Reactivation of Assurance

Software Maintenance, Support & Service Software Assurance All agreements and assurances Get a missing assurance activated or a closed assurance reactivated. When your organization need to activate a Software Assurance (SA) on a software license there never…

Why upgrade now

Software Maintenance » Why upgrade now

Lots of good reasons to 1) Not all service-packs and upgrades are for the good As we all know – Microsoft (and other big brands) – keeps making a lot of updates and fixes to their software and sometimes this affects other software there are…

How to run without Software Assurance?

FAQ » How to run without Software Assurance?

How can I run without a maintenance with the Software Assurance (SA) MANDATORY According to the end user license agreement (EULA) on nearly all our software, it is mandatory to have an active Key License and Software Assurance (SA) when using/running the software,…

Are Scanned PDF files supported

FAQ » Are Scanned PDF files supported

Is Scanned PDF files Supported Yes, Scanned PDF files can be Previewed as any other PDF file. When the OCR scanning is done correctly, it will allow the best page feature to work. However, sometimes there are some limitations depending on how the document was…

Select active Servers

Documentation » Quick Configuration Guide » Select active Servers

Configuration Select the wanted active running Ontolica Search & Preview Servers If the SharePoint farm has MORE active web front-ends, identified by having the “Microsoft SharePoint Foundation Web Application” service running, you will need to select the servers…

System Requirements

Licensing Model » System Requirements

Ontolica Search & Preview System Requirements SYSTEM REQUIREMENTS: for SharePoint 2016 .NET Framework 4.5 or later Microsoft SharePoint Server 2016 SYSTEM REQUIREMENTS: for SharePoint 2013 .NET Framework 4.5 or…

Payment methods

Order, Purchase & Delivery » Payment methods

SURFRAY INC. – CALIFONIA Currency – USD Bank Transfer International money Wire ACH Payment e-Check Check SURFRAY EMEA – COPENHAGEN Currency – EUR Bank Transfer International money Wire Check PayPal +PO FEE + Invoice Fee +…

Development

Support, Service & Development » Development

User-driven development We believe the best software solve real problems and needs Our most important development is customer and user requirement User-driven innovation is about “exploiting special knowledge about the customers to add extra value to…

Price Examples

Pricing » Price Examples

Search & Preview License Prices Approximately: 100,000 documents & files Qty. USD Search&Preview – per server Production incl. 100 users (CAL) 1 8,125 …

Activating and Deactivating Farm-Level Features

Introduction to Ontolica Preview » ####Ontolica for SharePoint 2013 Administrator’s Guide » Chapter 4: Activating and Deactivating Ontolica » Activating and Deactivating Farm-Level Features

When deactivated at the farm level, the Ontolica farm-level features will no longer be available. This has the following effects: • Ontolica operations will not be available on the SharePoint Central Administration site. • It will not be possible to deploy…

Migration with extra License

Pricing & Plans » Migration with extra License

Up to 50% discount Migration with simultaneously extra Ontolica Search & Preview Licenses When companies and organizations are migrating from example one version of SharePoint to another, from one farm ID to another, from one server to another server, any extra…

File Converters as Plug-In

Function & Features » File Converters as Plug-In

Add File Converters for support of more document formats and file types *WHEN SUPPORT OF +500 DOCUMENT TYPES AND FILE FORMATS – NOT IS ENOUGH” To preview the contents of a file it needs to be converted into a graphical representation. This is done…

Number of users was exceeded

Documentation » Error messages » Number of users was exceeded

Or similar: the-maximun-number-of-users-was-exceeded 1. Check if you need to purchase more users (CAL) Find info in the purchase license Invoice Find info in the Software Assurance Invoice Find info in the Key License File OR 2. If you are sure: that you…

Video Guide

Video Guide

If a picture is worth a thousand words, then a video is worth a million When time is right – lean back and enjoy Search & Preview in our YouTube channel Ontolica Search & Preview Video Guide All this video are made to give a good introduction to a subject and…

Activating and Deactivating Ontolica for a Selected Site Collection

Introduction to Ontolica Preview » ####Ontolica for SharePoint 2013 Administrator’s Guide » Chapter 4: Activating and Deactivating Ontolica » Activating and Deactivating Ontolica for a Selected Site Collection

Ontolica features are made available to users when it is activated at the site-collection level. When deactivated at the collection level, Ontolica features will be unavailable to the affected collection(s) and the search functionality for that collection will revert…

How to find the log files

Documentation » How to … » How to find the log files

How to get the log files with relevant detail diagnostic information When an issue arises, sometimes we will need you to provide us with the Ontolica Search & Preview log files to assist you (detail diagnostic information) To provide our support and service team…

Search Tech-Spec

Function & Features » Search Tech-Spec

Search Tech-Spec Key Features Platform to build Search Based Applications Build composite search driven user interfaces Content previewing of over 500 file formats with Ontolica Preview Hierarchical deployment management Advanced meta data has driven multi…

Software Versions Supported

Software Maintenance » Software Versions Supported

Standard support for the 2 latest versions What is the latest 2 versions?: The latest active General Available (GA) version and one active software version back. Example: v7.1 latest GA software version v6.x as one version back v5.x no normally support…

Preview Tech-Spec

Function & Features » Preview Tech-Spec

Preview Key Features PRODUCTIVE FUNCTIONALITY Full document and web page preview Preview and print 500 file formats including DWG. in-document search with hit highlighting Relevant page suggestions Search query highlights Variable zoom & snap-to-screen width…

2 ways to acquire

Pricing » 2 ways to acquire

Normal Purchase or Buy Perpetual We can help you find the best investment plan NORMAL PURCHASE – with mandatory Maintenance ADVANTAGES Best price License Price Prices sheet for Purchase Mandatory: Minimum 1 production server Software Assurance 22%…

Pricing

Pricing

ACCUMULATE A SOLUTION PRICE PRICE SHEETS: Production Price Sheet Non-Production Price Sheet (50% discount on production license) Price examples Choose the needed amount for Production: Production Servers – (incl. 100 users) Production Uses CAL…

Joint venture development

Support, Service & Development » Development » Joint venture development

A great way to get influence and discount Customer involvement in Ontolica Development makes great results If you are OK with being involved and part of the development project and can take responsibility for normal end-test, then the Joint Venture Development is…

Preview Key Features

Function & Features » Preview Key Features

PRODUCTIVE FUNCTIONALITY Full document and web page preview Preview and print 500 file formats including DWG. in-document search with hit highlighting Relevant page suggestions Search query highlights Variable zoom & snap-to-screen width or length Fast and…

About Us

Contact us » About Us

We develop software for the SharePoint world. We deliver solutions to partners, companies & organizations in nearly all the world Powers ability to your SharePoint tasks & projects File Search & Preview that would otherwise require complex…

Creating and Configuring Grouping Properties

Documentation » Administrator Guide » 7 – Using Custom Properties » Using Custom Properties to Group Results » Creating and Configuring Grouping Properties

Adding, Editing and Deleting Grouping Properties To configure grouping properties: 1. Go to the Search Tabs page for the site level at which you want to create the new grouping property as described in “Search-Tab Configuration and Inheritance”. …

How to get PDF files to preview correctly

Documentation » How to … » How to get PDF files to preview correctly

ALWAYS MAKE SURE YOU ARE USING THE LAST GA VERSION New PDF format & types are most likely supported in the latest Ontolica Search & Preview version If you are not up-to-date, upgrade asap PDF FILE ANNALYSE It is of course standard that the pdf file is rendered…

Release Cycle

Road Map » Release Cycle

There are five stages used in our release cycle. These necessary phases are essential to the overall goal of putting the most stable & solid software products on the market. Release Cycle 1 Alpha 2 Beta 3…

Property Ontolica Search Syntax

Documentation » Administrator Guide » 15 – Ontolica Search Syntax » Property Ontolica Search Syntax

In addition to the standard, free-text searches, Ontolica also enables you, via the free-text input field, to search for specific document properties such as: • Author: The name of the person who last modified the document • Title: The document title • Creation…

Install & Upgrade

Install & Upgrade

How long time does it take to install Search & Preview? *Use the Quick Start Guide to Install or Upgrade FAST INSTALLATION In many cases, it can be done in 1 day (2-7 hours) when everything is just right – excluding tuning, and not to forget possible…

Source Code Assurance (SCA)

Agreements » Source Code Assurance (SCA)

Software source code copy in 3rd party depot The assurance offers the end-users organization a secure way to protect and ensure against situations where the vendor can’t maintain the delivered software solution. Are for companies and organizations using our…

Preview files from custom CMS

Function & Features » Preview files from custom CMS

You can preview files external to SharePoint – e.g. custom Content Management Systems. Ontolica Preview can automatically crawl CMS external storage locations and generate images ready to instant preview in SharePoint search results. The crawling process is…

Introduction to Custom Properties

Introduction to Ontolica Preview » ####Ontolica for SharePoint 2013 Administrator’s Guide » Chapter 7: Using Custom Properties » Introduction to Custom Properties

Custom properties in Ontolica usually refer to metadata about each of the various documents in the search database (such as author, date, status, etc.). In most cases, the custom properties used by Ontolica map directly to manage properties established in SharePoint…

Can I use my software license 2 times

FAQ » Can I use my software license 2 times

Unfortunately It is not legal to use the same Ontolica Search & Preview License Key File 2 times. It is not legal to issue extra Ontolica Search & Preview licenses for running simultaneously without a purchase of extra software license. If you already have your…

FAQ

FAQ

Frequently asked question Question! Are there any limitations to my license? Are there any maintenance fees? Are Scanned PDF files supported? Can I purchase without a Credit Card? Can I use my software license 2 times? Do you offer a consultant…

Grouping Properties

Documentation » Administrator Guide » 7 – Using Custom Properties » Using Custom Properties to Group Results » Grouping Properties

In addition to providing the usual list of ranked results, Ontolica enables users to group search results according to any of several types of custom-property values. For example, your result page might provide a link for grouping the results by the author. If the…

Introduction

Introduction

Ontolica Search & Preview lets you instantly get preview of all your documents across systems and platforms Enterprise tool for SharePoint 2007, 2010, 2013 & 2016 ENTERPRISE STRONG Search & Preview for SharePoint are supporting many of the leading companies and…

Priority of development

Support, Service & Development » Development » Priority of development

Customer driven development We believe the best software solve real problems and needs, so the most important development is customer and user requirement Development and Priorities When building an expanding our software systems, priorities of the development…

Why Search & Preview

Introduction » Why Search & Preview

Ontolica Search & Preview provides rock-solid – 99% uptime – preview add-on for your SharePoint solutions ONTOLICA 1. Allows for wide optional document and files support 2. Provides flexible access to multiple…

License Key File

Licensing Model » License Key File

Ontolica Search & Preview are using License Key File To run normally with – NO TRIAL LIMITATION – Ontolica Search & Preview need an active License Key File The Ontolica Search & Preview license key file contains user-friendly and non-readable text…

Preview files from FileShares

Function & Features » Preview files from FileShares

You can preview files external to SharePoint – e.g. stored in file shares. Preview automatically crawls FileShares and generates images ready to instant preview in SharePoint search results. The crawling process is highly configurable and you can even define…

Count of User’s (CAL)

Licensing Model » Count of User’s (CAL)

A user license (CAL) has to be acquired for named user(s). . Ontolica Search & Preview are counting named user’s in 3 months intervals A Client Access License (CAL) is considered a named user A Client Access License (CAL) has to be acquired for each named…

Changelog 2016

Software Download » Changelog 2016

Search and Preview Changelog 2016 Package Name: Search & Preview 2016 – for SharePoint 2016 Module . Type. GA Release V7.1 – May 2018 S&P Enhancements Added new converters for MS Office files …

Benefits

Introduction » Benefits

Ontolica Search & Preview provides the ability to gather documents and files from multiple sources and merge it all into one high-speed solid SharePoint solution PREVIEW of +500 documents types & file formats from SharePoint Document Libraries, FileShares, Custom…

Search Tab Property Settings

Introduction to Ontolica Preview » ####Ontolica for SharePoint 2013 Administrator’s Guide » Chapter 6: Using Search Tabs » Search Tab Configuration » Search Tab Property Settings

The settings under the Property Settings heading of the Search Tab Configuration page manage each of the various types of custom properties used by Ontolica. In most cases, the custom properties used by Ontolica map directly to managed properties established in…

Ontolica Cube Guide

Documentation » Quick Start Guide » Ontolica Cube Guide

Quick Guide Ontolica Cube – System Requirements and Prerequisites Ontolica Cube – Creating reports using MS Excel Ontolica Cube – Error – Required assemblies Microsoft.AnalysisServices.dll and Microsoft.. Ontolica Cube –…

Farm-Level Functions and Settings

Documentation » Administrator Guide » 3 – Ontolica Central Administration » Ontolica Central Administration » Farm-Level Functions and Settings

Settings that you make at the farm level will be available to all applications, collections, and sites in your SharePoint installation. To find these settings, log into your SharePoint central administration site and go to the Operations tab. Figure: The Operations…

Netcompany

Partner Success Stories » Netcompany

“A continuous series of high quality IT-deliveries, on schedule and on budget speaks for itself “ ONTOLICA – PARTNER SUCCESS STORIE by Surfray CHALLENGE SOLUTION BENEFIT Netcompany are developing and service the…

14 – Work with Ontolica Web Parts

Documentation » Administrator Guide » 14 – Work with Ontolica Web Parts

Working with Ontolica Web Parts — Working in Edit Mode — Standard SharePoint Layout Options — Ontolica Configuration Settings Ontolica Search Manager Web Part …

NON-Production License

Pricing » NON-Production License

Price Sheet Item no. Non-Production Server USD 2107 Search&Preview 2007 – per Server Non-Production – Incl. 100 users (CAL) 4,062.50 2110 Search&Preview 2010 – per Server Non-Production –…

Keyset does not exist

Documentation » Error messages » Keyset does not exist

CryptographicException error in OWSTIMER.EXE Applies To: Ontolica Search for SP2010 If you encounter the Visual Studio Just-In-Time Debugger?error “An unhandled exception (‘System.Security.Cryptography.CryptographicException’ )?occurred?in…

Activating and Deactivating the Search Box Feature for an Application

Introduction to Ontolica Preview » ####Ontolica for SharePoint 2013 Administrator’s Guide » Chapter 4: Activating and Deactivating Ontolica » Activating and Deactivating the Search Box Feature for an Application

The Ontolica Search Box feature provides a subset of the capabilities provided by the full Ontolica feature. It enables you to activate and manage the Search Box for a group of site collections that do not otherwise have the full Ontolica feature active. Usually, you…

The 3 Step for Instant Preview

Function & Features » The 3 Step for Instant Preview

ONTOLICA PRE-CACHING process to Instant Preview Ontolica Search & Preview gives the user fast access to an instant preview of more than +500 document formats and files types. Instant previewing of files is a matter of retrieving small graphical pre-generated…

Production License

Pricing » Production License

Price Sheet Item no. Production Server USD 2007 Search&Preview 2007 – per Server Production – Incl. 100 users (CAL) 8,125 2010 Search&Preview 2010 – per Server Production – Incl. 100 users…

Ontolica Search Guide

Documentation » Quick Start Guide » Ontolica Search Guide

Quick Guide Activating Ontolica Search Features Setting Active Search License Creating Ontolica Search Center Configuring Ontolica Search Box Configuring Ontolica Cube Feature Activating Ontolica Search Features All Ontolica farm-wide features are…

Refiner Properties

Documentation » Administrator Guide » 7 – Using Custom Properties » Using Custom Properties to Refiner in Results » Refiner Properties

Refiner Properties The Ontolica refiner feature enables users to focus in on a specific type of information in an existing result list. It works by displaying a selection control (e.g., a drop-down list) that enables the user to select a single target value from among…

Interpreting the Search Tabs List

Documentation » Administrator Guide » 6 – Using Search Tabs » The Search Tabs Page » Interpreting the Search Tabs List

The Search Tabs page provides a list of search tabs that provide the following information: • Tab Name: These are listed in the Name column. • Description: Briefly describes the purpose of each tab (these are established using the properties page for each…

Changelog 2010

Software Download » Changelog 2010

Search and Preview Changelog 2010 Package Name: Search & Preview 2010 – for SharePoint 2010 Module . Type. GA Release V7.1 – May 2018 S&P Enhancements Added new converters for MS Office files …

SharePoint without Search & Preview

Introduction » SharePoint without Search & Preview

No INSTANT PREVIEW, No preview of all non-supported files types and what about files stored in File Shares etc.? WAITING TIME NATIVE SHAREPOINT: USES ARE AWAITING – SharePoint makes the users wait every time a new document or file is select for use (open,…

Changelog 2013

Software Download » Changelog 2013

Search & Preview Changelog 2013 Package Name: Search & Preview 2013 – for SharePoint 2013 Module . Type. GA Release V7.1 – May 2018 S&P Enhancements Added new converters for MS Office files S&P…

XSLT Template (Web Parts)

Documentation » Administrator Guide » 14 – Work with Ontolica Web Parts » Ontolica SharePoint Search Result Web Part » XSLT Template (Web Parts)

People and Image search is not supported by Microsoft Search Server and Search server express. The XSLT Template settings for the SharePoint Search Result Web Part enable you to control the HTML format of the result list created by the part. The format you choose…

Preview In-Depth

Function & Features » Preview In-Depth

Enterprise Class Preview for SharePoint Easy document analysis and in-document search Search query highlights The first guidance offered to the end-users with Ontolica Preview is the visual queue represented by highlighting of the search query string in the preview…

End-user license agreement (EULA)

Agreements » End-user license agreement (EULA)

END-USER LICENSE AGREEMENT (EULA) READ THE TERMS AND CONDITIONS OF THESE LICENSE TERMS CAREFULLY BEFORE USING THE SOFTWARE. THE MANUFACTURE (HEREINAFTER CALLED THE “SOFTWARE HOUSE” or “Software House”) OF THIS SOFTWARE PROGRAM (HEREINAFTER…

Search In-Depth

Function & Features » Search In-Depth

Search In-Depth Make search easy and personalized End-user personalization of search Let end-users set their own preferences for the search functionality. What views are used and what properties are easily individualized and stored in personal settings. If…

Interpreting the Quick Filters List

Documentation » Administrator Guide » 11 – Setting up Quick Filters » The Quick Filters Page » Interpreting the Quick Filters List

The Quick Filters page provides a list of filters currently available to result from lists on your selected site and search tab. You can see the following information here: • Filter ID: These are listed in the ID column. This is how the quick filter is identified on…

Interpreting the Search Box Scopes List

Documentation » Administrator Guide » 12 – The Ontolica Search Box » The Search Box Scopes Page » Interpreting the Search Box Scopes List

The Search Box Scopes page provides a list of search-box scopes provided at the current site level. You can see the following information here: • Scope Groups and Group Memberships: In the scope list, scope groups are shown in left-justified, bold type; the scopes…

Search Features

Function & Features » Search Features

Search Features Make Enterprise Search Easy Design highly adaptive and productive search experiences for end-users Platform to build user centric search To create a compelling search experience for end-users ranks as one of the most important elements of a…

Interpreting the Search Scopes List

Documentation » Administrator Guide » 8 – Using Search Scopes » The Search Scopes Page » Interpreting the Search Scopes List

The Search Scopes page provides a list of search scopes provided by the current search tab. You can see the following information here: • Scope Groups and Group Memberships: In the scope list, scope groups are shown in left-justified bold type; the scopes belonging…

Interpreting the Best Bets List

Documentation » Administrator Guide » 10 – Using Ontolica Best Bets » The Best Bets Page » Interpreting the Best Bets List

The Best Bets page provides a list of Best Bets configured for the current search tab. You can see the following information here: • Best-Bet Groups and Group Memberships: In the list, Best-Bet groups are shown in left-justified bold type; the best bets belonging to…

Preview Features

Function & Features » Preview Features

Preview in SharePoint Deliver Beautiful User Interfaces Enterprise class document preview beyond basic preview in SharePoint Enterprise class document previews A good preview solution will significantly improve end-user productivity in SharePoint. On the other…

Interpreting the Search Result Actions List

Documentation » Administrator Guide » 9 – Setup Search Result Actions » The Search Result Actions Page » Interpreting the Search Result Actions List

The Search Result Actions page provides a list of actions currently available to result from lists on your selected site and search tab. You can see the following information here: • Action Groups and Group Memberships: In the result-action list, action groups are…

Establishing Custom Properties in SharePoint

Introduction to Ontolica Preview » ####Ontolica for SharePoint 2013 Administrator’s Guide » Chapter 7: Using Custom Properties » Establishing Custom Properties in SharePoint

All custom properties displayed in Ontolica result lists must be based on managed properties configured for your SharePoint installation. Custom search properties for Ontolica search forms can be configured either as searches for managed properties values or as query…

Table of Contents

Documentation » Administrator Guide » Table of Contents

Chapter 1: Introduction Ontolica Search & Preview for SharePoint – Overview Chapter 2: Installation and Setup Installation Overview — Where to Install — SharePoint Structural Hierarchy…

The Refiner Properties Page

Introduction to Ontolica Preview » ####Ontolica for SharePoint 2013 Administrator’s Guide » Chapter 7: Using Custom Properties » Using Custom Properties to Refiner in Results » The Refiner Properties Page

The Refiner Properties page enables you to establish and configure the collection of custom properties that will be available for use in refiner controls. Custom properties provide metadata for a given document, such as the document author, last-modified date, document…

The Searchable Properties Page

Introduction to Ontolica Preview » ####Ontolica for SharePoint 2013 Administrator’s Guide » Chapter 7: Using Custom Properties » Making Custom Properties Searchable » The Searchable Properties Page

The Searchable Properties page enables you to establish and configure the collection of search properties that will be available in the advanced search form on a given search tab. These properties will also be available for use in custom search strings designed using…

The Sorting Properties Page

Introduction to Ontolica Preview » ####Ontolica for SharePoint 2013 Administrator’s Guide » Chapter 7: Using Custom Properties » Using Custom Properties to Sort Results » The Sorting Properties Page

The Sorting Properties page enables you to establish and configure the collection of custom properties that will be available for use in sorting controls. Custom properties provide metadata for a given document, such as the document author, last-modified date, document…

The Grouping Properties Page

Documentation » Administrator Guide » 7 – Using Custom Properties » Using Custom Properties to Group Results » The Grouping Properties Page

The Grouping Properties page enables you to establish and configure the collection of custom properties that will be available for use in grouping controls. Custom properties provide metadata for a given document, such as the document author, last-modified date,…

The Search Result Properties Page

Documentation » Administrator Guide » 7 – Using Custom Properties » Displaying Custom Properties in Search Results » The Search Result Properties Page

The Search Result Properties page enables you to establish and configure the collection of custom properties that will be available for display in results listings on a given search tab. Custom properties provide metadata for a given document, such as the document…

Preview +500 File type & format List

Function & Features » Preview +500 File type & format List

Enable users to get INSTANT PREVIEW with zoom, content search and print of probably all the organizations document & files The most comprehensive support of document & file preview for SharePoint, today supporting more than 600 document format & file types. See…