We will always do our best to deliver on-time and when possible – before time

Most of our finance, administration, renewal, and software license key activities are outsourcing to a 3rd party and the cost etc. for the processing will be added to the PO invoices etc.

  • We change fulfillment fee(s) according to the requested support & service process
  • The process cost & fees are not negotiable.
  • Delivery times are not negotiable, but an express service is in some cases possible with accepting of an Express Service Fee

Requirement:

  • Minimum active Software Assurance
  • Some service products need extra appropriate assurances or agreement

SOFTWARE DELIVERY TIME
Purchase & Subscription Online Shop 24/7
Purchase & Subscription PO/POP process 5-10 days after payment
KEY LICENSE DELIVERY TIME
Purchase & Subscription Online Shop 24/7
Purchase & Subscription PO/POP process 5-10 days after payment
Mondo Search Request for information with license code

Fast delivery can be requested by accepting of an express fee

SUPPORT DELIVERY TIME
Level 1 Normal – First in * First out
Support Assurance After extended Support Assurance type
Emergency Assurance After Emergency Assurance type
SERVICE DELIVERY TIME
Service per hour After booking maximum 7-30 working days
Service per day After booking maximum 5-30 working days
Service voucher card After booking maximum 3-10 working days
Service Assurance After extended Service Assurance type
Emergency Assurance After Emergency Assurance type

Delivery performed within normal work hours – Delivery in overtime, holidays, etc. + 50%

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