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Use our Support & Service Center

Use our Support & Service Center

USE OUR SUPPORT & SERVICE CENTER Tell us of your issue and we will be most happy to assist you LANGUAGE: English Danish Spanish *Want to know more about the ONTOLICA Support & Service Program

How to get support for HTTPS in MondoSearch

How to » How to get support for HTTPS in MondoSearch

It is normally possible to crawl https sites with MondoSearch – but do to the changes in TLS in resent versions sometimes MondoSearch fails in crawling the site. For the moment there is not only 1 solution on this, therefor we can only offer (Level 2 or Level 3)…

Documentation Download

Documentation Download

MONDO SEARCH DOCUMENTATION MondoSearch v5.4 User’s Guide Request download in the Support & Service Center MondoSearch v5.4 Developer’s Guide Request download in the Support & Service Center MondoSearch – Information Manager v5.4 User’s…

Software Download

Software Download

DOWNLOAD MONDO SEARCH DOWNLOAD Mondo Search VERSION 5.4 Request for the software download in the Support & Service Center DOWNLOAD Information Manager VERSION 5.4 Request for the software download in the Support & Service Center DOWNLOAD Behavior Tracking VERSION…

ERROR – META-data ID=16 (@RANK_DOC) not string type

Error » ERROR – META-data ID=16 (@RANK_DOC) not string type

ERROR – META-data ID=16 (@RANK_DOC) not string type The error “ERROR – META-data ID=16 (@RANK_DOC) not string type” is generated in the crawler.log file when there is an error in the meta tag definitions in the mssworm.cfg. These may be…

Other Products

Other Products

docs.surfray.com is our unified documentation experience This content will offer the opportunity for people inside and outside to have an easy way to search, find and use all our documentation in one knowledge database for each of our products. For documentation on…

How to

How to

How to fix crawl issues in MondoSearch There is normally full stability on the crawl of sites with MondoSearch BUT IF YOU ARE RUNNING WITH HTTPS We have seen some cases arise from customers where there can be some challenges, do to the changes in TLS in resent…

How to get a result list ranked without categories

How to » How to get a result list ranked without categories

How to get a result list ranked without categories and still have the category information for drilldown in MondoSearch MondoSearch can either return all documents without categories, ranked together or documents in categories returned and ranked by their category and…

Install MondoSearch on a Windows server 2008 R2

How to » Install MondoSearch on a Windows server 2008 R2

Install MondoSearch on a Windows server 2008 R2 It is normally possible to to install MondoSearch in a windows 2008 R2 environment – but due to security changes in the OS, sometimes MondoSearch fails to install correctly. For the moment there is not one…

Stage MondoSearch

Configuration » Stage MondoSearch

Stage MondoSearch It is possible to stage MondoSearch from a crawl server out to a search server. Both servers need to be properly licensed. The attached scripts can be applied to move a database from one server to another and publish it. These scripts come with…

Search result link gives 404.2 error

Error » Search result link gives 404.2 error

Search result link gives 404.2 error Sometimes a moved installation may report a 404.2 HTML error from IIS when calling the search from the result page where the cgi-bin application msmgo.exe is used. This is due to a restriction in IIS that disallows CGI-BIN…

Introduction

Introduction

Mondo Search lets you emphasize the things that YOU want people to find MORE THAN 10 YEARS AND STILL GOING STRONG MondoSearch are still supporting many leading companies and organizations all over the world That is what makes MondoSearch your best search…