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How to migrate MondoSearch

Migration » How to migrate MondoSearch

How to migrate MondoSearch Migrate MondoSearch from one server to another The following steps outline the procedure for moving the settings from one MondoSearch installation to another. To insure a successful move please be sure to back up the installation before…

How to migrate MondoSearch settings

Migration » How to migrate MondoSearch settings

How to migrate MondoSearch settings 1: Make sure that both installations are working and are using the same license type (MS, MI, or MJ). You cannot move from one license type to another. 2: Open the data folder on the installation you want to copy the data…

How to move MondoSearch from one drive to another

Install » How to move MondoSearch from one drive to another

How to move MondoSearch from one drive to another You can re-install the application on the D drive or you can do a manual move. To do that you can just copy the files in C:\MondoSearch over to D\:MondoSearch and then change the references from C: to D: There are 3…

How to login to Information Manager for MondoSearch

Configuration » How to login to Information Manager for MondoSearch

How to login to Information Manager for MondoSearch 1) Go to the machine where you installed InformationManager and Find the Signon- State.xml file, which is stored in the MondoSearch-instance data folder. In a typical MondoSearch installation, you can find this in…

How to get support for HTTPS in MondoSearch

How to » How to get support for HTTPS in MondoSearch

It is normally possible to crawl https sites with MondoSearch – but do to the changes in TLS in resent versions sometimes MondoSearch fails in crawling the site. For the moment there is not only 1 solution on this, therefor we can only offer (Level 2 or Level 3)…

How to set up fileshare indexing with MondoSearch

Configuration » How to set up fileshare indexing with MondoSearch

How to set up fileshare indexing with MondoSearch 1) Go to Hosts>Define in the Insite 2) Enter file://share.company.com/ in the list and click Add. Click Save at the bottom and then Done. Be sure you can get to the fileshare in explorer by browsing this path –…

How to move MondoSearch to a website with a different port number

Configuration » How to move MondoSearch to a website with a different port number

How to move MondoSearch to a website with a different port number 1) Open your MondoSearch Insite 2) Navigate to the OPTIONS>Configure menu item 3) Select Insite Alias near the top of the page. 4) Add your website with the new port number…

How to make MondoSearch index with Adobe’s Ifilter instead of the built in pdf converter

Configuration » How to make MondoSearch index with Adobe’s Ifilter instead of the built in pdf converter

How to make MondoSearch index with Adobe’s Ifilter instead of the built in pdf converter 1) Go to www.adobe.com and find/download the current/newest PDF IFilter. 2) Install this IFilter on the same server as Mondosearch will be indexing from. 3) Log into…

How to reset my password, if I have lost my INSITE password in MondoSearch

Configuration » How to reset my password, if I have lost my INSITE password in MondoSearch

How to reset my password, if I have lost my INSITE password in MondoSearch Find the file MssDyn.cfg Located in the MondoSearch installation folder under Searchhost\data In this file you can find the user name you have lost the password for The username will be…

Stage MondoSearch

Configuration » Stage MondoSearch

Stage MondoSearch It is possible to stage MondoSearch from a crawl server out to a search server. Both servers need to be properly licensed. The attached scripts can be applied to move a database from one server to another and publish it. These scripts come with…

How to

How to

How to fix crawl issues in MondoSearch There is normally full stability on the crawl of sites with MondoSearch BUT IF YOU ARE RUNNING WITH HTTPS We have seen some cases arise from customers where there can be some challenges, do to the changes in TLS in resent…

MondoSearch Memory Issue

Configuration » MondoSearch Memory Issue

MondoSearch Memory Issue If MondoSearch gives you the error: The server running this installation of MondoSearch needs more memory. Try setting the /3GB switch in boot.ini . This will allow Windows to allocates 3 GB of virtual address space to MondoSearch instead of…

Completely remove MondoSearch

Install » Completely remove MondoSearch

Completely remove MondoSearch If you need to completely remove MondoSearch from a server, here are the things to remove: NB! First try using the Add/Remove Programs feature in Windows and remove the Installations (hostname) first. Remove the Instance last. ?If the…

MondoSearch rank system

Configuration » MondoSearch rank system

MondoSearch rank system MondoSearch’s ranking algorithm is based on the following principles: 1) Frequency and density of matching terms. Density (relative number of term matches based on size of document) is important because otherwise all large documents…

Change a MondoSearch MJ license

Configuration » Change a MondoSearch MJ license

Change a MondoSearch MJ license 1: Backup your data folder, usually C:MondoSearch*searchhost*data Then backup/export the MondoSearch registry key HKEY_LOCAL_MACHINE/SOFTWARE/Mondosoft 2: Go to http://pincode.mondosearch.com and generate pin code for new…

How to Import Behavior Tracking

Behaviour Tracking » How to Import Behavior Tracking

How to Import Behavior Tracking Database bak file into MS-SQL Server Following are the steps needed to import Behavior Tracking database backup file into MS-SQL Server: 1) Open SQL Server Management Studio on your local machine. 2) Right click the Databases folder.…

Polish language handling in MondoSearch

Configuration » Polish language handling in MondoSearch

Polish language handling in MondoSearch MondoSearch relies on the language handling on Windows Server to handle languages that are not default to the Windows installation. Therefore, you must be sure that the Chinese Simplified and and Chinese traditional language…

Mondosearch Installation on 64 bit machine

Install » Mondosearch Installation on 64 bit machine

Mondosearch Installation on 64 bit machine Installation process for MondoSearch on 64 bit is same as for 32 bit. Execpt for 64 bit installation perform couple of extra steps i.e. 1) Copy the registry key from the 64 bit folder to the old original location (as in 32…

MondoSearch stops indexing documents after SP2 is installed

Error » MondoSearch stops indexing documents after SP2 is installed

MondoSearch stops indexing documents after SP2 is installed This is a bug in Microsoft’s IFilters delivered with SP2. Please see http://support.microsoft.com/kb/915800/ for the fix.

Install MondoSearch on a Windows server 2008 R2

How to » Install MondoSearch on a Windows server 2008 R2

Install MondoSearch on a Windows server 2008 R2 It is normally possible to to install MondoSearch in a windows 2008 R2 environment – but due to security changes in the OS, sometimes MondoSearch fails to install correctly. For the moment there is not one…

Where can I find my MondoSearch license number?

Configuration » Where can I find my MondoSearch license number?

Where can I find my MondoSearch license number? The? MondoSearch license number can be found on the first line of MssInstall.cfg file, which contains your license key.

How to get a result list ranked without categories

How to » How to get a result list ranked without categories

How to get a result list ranked without categories and still have the category information for drilldown in MondoSearch MondoSearch can either return all documents without categories, ranked together or documents in categories returned and ranked by their category and…

How to move an MI or MJ license from one server to another

Configuration » How to move an MI or MJ license from one server to another

How to move an MI or MJ license from one server to another Find the current MondoSearch installsearchhostdata folder. In this folder you will find a set of .CFG files, this is the list of files needed: MssGrab.cfg MssCat.cfg MssWorm.cfg —> (This file must be…

How to modify the title length of search results in the CGI default template

Configuration » How to modify the title length of search results in the CGI default template

How to modify the title length of search results in the CGI default template In order to change the number of characters after which the result’s tilte is being truncated, in the MondoSearch cgi template, proceed with the following steps: 1. Go to the public…

Moving configuration from test to production server

Configuration » Moving configuration from test to production server

Moving configuration from test to production server Here are the steps we have for moving an installation. 1: Make sure that both installations are working and are using the same license type (MS, MI, or MJ). You cannot move from one license type to another.…

Introduction

Introduction

Mondo Search lets you emphasize the things that YOU want people to find MORE THAN 10 YEARS AND STILL GOING STRONG MondoSearch are still supporting many leading companies and organizations all over the world That is what makes MondoSearch your best search…

Documentation Download

Documentation Download

MONDO SEARCH DOCUMENTATION MondoSearch v5.4 User’s Guide Request download in the Support & Service Center MondoSearch v5.4 Developer’s Guide Request download in the Support & Service Center MondoSearch – Information Manager v5.4 User’s…

PDF files not being crawled

Configuration » PDF files not being crawled

PDF files not being crawled This is a known issue for MondoSearch 5.0, 5.1, 5.2 If you are using using 5.3 and Pdf files are not being indexed, please follow 1) Go to www.adobe.com and find/download the current/newest PDF IFilter. 2) Install this IFilter on the…

Error The used server name does not match the license information in the registry database

Error » Error The used server name does not match the license information in the registry database

Error The used server name does not match the license information in the registry database This error occurs when the hostname in the browser’s address bar which you are trying to call MondoSearch with is different than the hostname with which you installed…

ERROR – META-data ID=16 (@RANK_DOC) not string type

Error » ERROR – META-data ID=16 (@RANK_DOC) not string type

ERROR – META-data ID=16 (@RANK_DOC) not string type The error “ERROR – META-data ID=16 (@RANK_DOC) not string type” is generated in the crawler.log file when there is an error in the meta tag definitions in the mssworm.cfg. These may be…

Filtering search results by the crawled source host

Configuration » Filtering search results by the crawled source host

Filtering search results by the crawled source host MondoSearch allows passing a single filter and filter value, at a time, as a parameter in its URL. This is very helpful when one has a Mondosearch instance crawling multiple sites, uses the cgi-bin default template,…

Search result link gives 404.2 error

Error » Search result link gives 404.2 error

Search result link gives 404.2 error Sometimes a moved installation may report a 404.2 HTML error from IIS when calling the search from the result page where the cgi-bin application msmgo.exe is used. This is due to a restriction in IIS that disallows CGI-BIN…

Mondosoft Installation error message “Can’t find the path directory”

Configuration » Mondosoft Installation error message “Can’t find the path directory”

Mondosoft Installation error message “Can’t find the path directory” As per the error message (“Can’t find the path directory”), when you started installing Mondosoft, this error can be raised in case of permission issues. Please…

Exclude invalid or connection affected links (HTTP 404) from crawling

Configuration » Exclude invalid or connection affected links (HTTP 404) from crawling

Exclude invalid or connection affected links (HTTP 404) from crawling A fast recommended solution is to go into the GrabMap for the site you want to exclude the invalid pages links and set them to “No Index, No follow” and afterwards run the crawler and…

Resetting MondoSearch’s registry

Configuration » Resetting MondoSearch’s registry

Resetting MondoSearch’s registry 1) Make the changes you need to in the MssInstall.cfg file found at C:MondoSearchSearchHostdata. 2) Delete the existing registry key at HKLM>Software>Mondosoft 3) Open a command prompt 4) Drag the MsmSetup.exe program from…

Publish fails applying actions

Error » Publish fails applying actions

Publish fails applying actions If you’ve upgraded from a previous (early version 4.4 or below) you may recieve this error. This is possibly due to a failed upgrade where the references to the database do not match the new database naming convention.…

Logging for BT in SearchService

Behaviour Tracking » Logging for BT in SearchService

Logging for BT in SearchService In order to log statistics properly for BT when using the the SearchService you must first pass a IP with MQL so the log system knows who to log the search query as: USERINFO RemoteIP=’[IP-address]’ Then you must use the…

Use our Support & Service Center

Use our Support & Service Center

USE OUR SUPPORT & SERVICE CENTER Tell us of your issue and we will be most happy to assist you LANGUAGE: English Danish Spanish Thai (limited) *Want to know more about the ONTOLICA Support & Service Program