- We have centralized our systems to make sure you are getting a effective support & service
- To make sure your issue are not overlooked or forgotten, submit a ticket with your questions and issue in our centralized Support & Service Center.
- For your safety and our records, any financial and cancellation questions or issues, have to be submitted to our Support & Service Center.
- All issues must be submitted in our ticket system., any other type of support method is considered as payable service time.
Considered as support:
- When the issue is of a character there can be solved within a simple ticket dialog
- When Issue can be solved within a short and effective dialog on max. 2-3 ticket replies
- When Issue is on a support level covered by the customer’s assurance and/or agreement
Thanks for your feedback.